Customer Returns
Trace OMS makes sales returns manageable, accurate, and fully traceable. Instead of handling returns through manual workarounds, the system connects customer compensation, return orders, warehouse receipts, and crediting in one controlled process. That means better financial accuracy, stronger warehouse control, and a smoother experience for both your team and your customers.
Key benefits
- •Correct Customer Crediting: Ensures correct customer crediting by updating the compensation and credit note based on the actual returned quantity.
- •Protected Inventory Value: Protects inventory value by increasing stock at the product's cost price when returned goods are received.
- •Improved Quality Control: Improves quality control by requiring checks of quantity, quality, date, and deviations before the return is completed.
- •Full Traceability: Provides strong traceability through one connected flow from sales invoice and compensation to return order, goods receipt, and final credit note.
Trace OMS Customer Returns replaces manual workarounds with a single, controlled process — giving your team full traceability from the original invoice all the way through to the final credit note.